TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES
Information about us and how to contact us
We are Stopmycraving Limited, a company registered in England under company number 09865794 and have our registered office at Stean Street Studios, Unit 1B, 4 Dunston Road, London E8 4EH. For the purposes of the Data Protection Act 1998 (the Act) we will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Services. If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this PCP, our contact details are as follows:
Address: FAO Data Protection Officer, Stean Street Studios, Unit 1B, 4 Dunston Road, London E8 4EH.
What information do we collect
We may collect and process the following information about you:
Information you give us:
You may give us information by filling in forms via the Services or when you correspond with us via phone, email or otherwise. This includes information you provide when you: register to use the Services; download the Services (if applicable); search for our Services; or report a problem with our Services. This information may include your name, email address and phone number, age, date of birth, physical address (including your delivery address and billing address), username, password, social media accounts, VAT number and other potentially sensitive registration information, such as your craving habits and dietary preferences. This information will only be used to provide you with the Service you have requested.
Information we collect about you and your internet enabled device
We may automatically collect certain information about your visits to our Services and how you use them including technical information such as your IP address, device information, browser type, operating system, referral source, length of visit and number of page views and similar information and information collected by the cookies and similar technologies as provided in Clause 10 below and in the table below at the bottom of this PCP. This information we collect from you may be collected by a third party analytics provider on our behalf.
Information we receive from other sources.
We may receive information about you from third parties such as Facebook if you choose to register for our Services using your Facebook Login and consent to their sharing of your information with us.
Collecting your financial information
Your financial details are collected and used by our payment processor (such as PayPal and Stripe) when you purchase the Products using our Services. We only hold the records of your transactions, including details about your purchase.
How we use the information that you provide to us:
We may use your information for the following purposes:
to ensure that content on our Services are presented in the most effective manner, for example presenting you with the best alternative snacks to stop your cravings; to complete your transactions using our Services; to send you general (non-marketing) communications about our Services; to send you with marketing communications by electronic means about our Products, services and latest news, provided that you have consented to receiving such communications; to provide customer support in relation to your use of our Services; to provide technical support in relation to user enquiries, resolution disputes, collecting fees and troubleshooting; to contact you, to deal with enquiries and complaints relating to the use of our Services and to notify you about changes to our Services; to administer, develop, and improve our Services for example so as to improve your browsing, viewing and general user experience (including our internal purchase and order processes); to monitor numbers of visitors, traffic and demographic patterns and anonymised, statistical and behavioural information about our users; and for security purposes.
Disclosure of your information
Other than as expressly set out in this PCP or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
We may disclose your personal information:
to any affiliate or third party to whom disclosure is necessary to enable us to provide you with our Services (including delivering your orders or allowing a third party to process your payments) and any content that you have requested via the Services which may be provided by such affiliates or third parties; in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
Third party content, sites and contributors
How we protect your information
All information that we hold about you will be collected and processed by us or by a data processor appointed by us to undertake processing on our behalf. Your personal data will be stored on servers located within the European Union and controlled by us. We have put in place appropriate technological and operational security measures to protect against any unauthorised access to, or any unlawful processing of, any personal information about you that we hold. However, you acknowledge that data transmission over the internet is inherently insecure and that we cannot guarantee the security of any data sent over the internet. We will retain your information for a reasonable period or as long as the law otherwise permits.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to lko.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|