TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES
INFORMATION ABOUT US AND HOW TO CONTACT US
We are Stopmycraving Limited, a company registered in England under company number 09865794 and have our registered office at Stean Street Studios, Unit 1B, 4 Dunston Road, London E8 4EH. For the purposes of the Data Protection Act 1998 (the Act) we will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Services. If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this PCP, our contact details are as follows:
Address: FAO Data Protection Officer, Stean Street Studios, Unit 1B, 4 Dunston Road, London E8 4EH.
WHAT INFORMATION DO WE COLLECT
We may collect and process the following information about you:
INFORMATION YOU GIVE US:
You may give us information by filling in forms via the Services or when you correspond with us via phone, email or otherwise. This includes information you provide when you: register to use the Services; download the Services (if applicable); search for our Services; or report a problem with our Services. This information may include your name, email address and phone number, age, date of birth, physical address (including your delivery address and billing address), username, password, social media accounts, VAT number and other potentially sensitive registration information, such as your craving habits and dietary preferences. This information will only be used to provide you with the Service you have requested.
INFORMATION WE COLLECT ABOUT YOU AND YOUR INTERNET ENABLED DEVICE
We may automatically collect certain information about your visits to our Services and how you use them including technical information such as your IP address, device information, browser type, operating system, referral source, length of visit and number of page views and similar information and information collected by the cookies and similar technologies as provided in Clause 10 below and in the table below at the bottom of this PCP. This information we collect from you may be collected by a third party analytics provider on our behalf.
INFORMATION WE RECEIVE FROM OTHER SOURCES.
We may receive information about you from third parties such as Facebook if you choose to register for our Services using your Facebook Login and consent to their sharing of your information with us.
COLLECTING YOUR FINANCIAL INFORMATION
Your financial details are collected and used by our payment processor (such as PayPal and Stripe) when you purchase the Products using our Services. We only hold the records of your transactions, including details about your purchase.
HOW WE USE THE INFORMATION THAT YOU PROVIDE TO US:
We may use your information for the following purposes:
to ensure that content on our Services are presented in the most effective manner, for example presenting you with the best alternative snacks to stop your cravings; to complete your transactions using our Services; to send you general (non-marketing) communications about our Services; to send you with marketing communications by electronic means about our Products, services and latest news, provided that you have consented to receiving such communications; to provide customer support in relation to your use of our Services; to provide technical support in relation to user enquiries, resolution disputes, collecting fees and troubleshooting; to contact you, to deal with enquiries and complaints relating to the use of our Services and to notify you about changes to our Services; to administer, develop, and improve our Services for example so as to improve your browsing, viewing and general user experience (including our internal purchase and order processes); to monitor numbers of visitors, traffic and demographic patterns and anonymised, statistical and behavioural information about our users; and for security purposes.
DISCLOSURE OF YOUR INFORMATION
Other than as expressly set out in this PCP or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
WE MAY DISCLOSE YOUR PERSONAL INFORMATION:
to any affiliate or third party to whom disclosure is necessary to enable us to provide you with our Services (including delivering your orders or allowing a third party to process your payments) and any content that you have requested via the Services which may be provided by such affiliates or third parties; in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
THIRD PARTY CONTENT, SITES AND CONTRIBUTORS
HOW WE PROTECT YOUR INFORMATION
All information that we hold about you will be collected and processed by us or by a data processor appointed by us to undertake processing on our behalf. Your personal data will be stored on servers located within the European Union and controlled by us. We have put in place appropriate technological and operational security measures to protect against any unauthorised access to, or any unlawful processing of, any personal information about you that we hold. However, you acknowledge that data transmission over the internet is inherently insecure and that we cannot guarantee the security of any data sent over the internet. We will retain your information for a reasonable period or as long as the law otherwise permits.